Nothing on the bill,
everything at your door.

Dopameez is currently operating as an interactive commerce experience — see Purchase Experience. The shipping methods, costs, and delivery windows below are real, calculated configuration, and you'll see them applied exactly as described at checkout. What's simulated is the courier itself: no physical parcel is actually handed to anyone, so "processing," "dispatch," and "tracking" describe a status timeline your order moves through, not an actual shipment.

Where we deliver

We currently ship across India. Same-day delivery ("Same-Day Dopamine") is available on select items to select Mumbai pin codes at checkout — everywhere else runs on the standard timelines below.

Processing time

Once real fulfillment launches, orders will be packed and handed to our courier partner within 1–2 business days of payment confirmation, with a shipping confirmation email. During the current simulated-commerce phase, your order status still advances on this same timeline — Confirmed → Preparing → Dispatched → Out for Delivery → Delivered — so you can see exactly how it will work, but no physical packing or courier handoff actually happens.

Shipping methods & costs

Method	Estimated delivery	Cost
Standard	4–7 business days	Free over ₹1,999 · ₹99 under
Express	2–3 business days	₹199
Same-Day (select Mumbai pin codes)	Same day, order before 2pm	₹249

Delivery windows are estimates from the day your order ships, not the day you place it — and can occasionally run long once a parcel is with the courier.

Tracking your order

Your order status is visible under your order history any time you're signed in, and moves through the same statuses a real shipment would. Once real fulfillment launches, a dispatched order will also get a tracking link by email.

Returns

Once real fulfillment launches, you'll be able to return most items within 7 days of delivery, as long as they're:

• Unworn, unwashed, and undamaged
• In their original packaging with all tags attached
• Not a final-sale or clearance item (marked as such on the product page)

To start a return, you'll be able to email hello@dopameez.com with your order number, or use the return option in your order history. We'll arrange a pickup where available, or share a return address. During the current simulated-commerce phase there's nothing to physically return, since nothing is physically shipped — see Refund & Cancellation Policy for what you can do with a simulated order today.

Refunds

Once real payment launches, we'll refund your original payment method within 5–7 business days of receiving and inspecting your return. Original shipping costs aren't refunded unless the return is due to our error (wrong or damaged item). Today, no payment is ever collected, so there's nothing to refund — see Refund & Cancellation Policy.

Exchanges

Prefer a different size or colourway? Once real fulfillment launches, mention that when you request your return and we'll prioritize getting the replacement out once the original is on its way back — no need to place and pay for a second order.

Damaged or incorrect items

Once real fulfillment launches: if something arrives damaged or wrong, email us within 48 hours of delivery with a photo and your order number — we'll sort a free replacement or full refund, no return-shipping cost to you.

Questions

Email hello@dopameez.com — we read everything.